Q: How do you see the COVID-19 pandemic changing how we deliver care in this country?
Jackson: Concerns about exposure to infectious diseases will make diagnosing through video a more common and better protocol. Of interest will also be how to sustain the health-care delivery system in the event of another outbreak. Health systems have hopefully developed protocols to sustain care delivery through “safe” sites.
Q: Speaking of mental health, it was already a major issue for employers, and it might loom even larger in light of pandemic and social unrest. How should employers respond?
Jackson: Employers should consider expanding coverage for telehealth visits. They also should be looking at adding or expanding the mental health resources available through Employee Assistance Programs. It’s a great way for employers to support employees. At Apex Benefits, we are leveraging virtual conferencing to provide education to our employees. We have a greater number of wellness opportunities for our employees and our clients’ employees than before the pandemic and they’re delivered via tools like GoToWebinar and Lessonly.