Service Commitment
We've found that all clients are different and their needs also change. We assess our clients needs annually in order to meet changing deliverables and expectations. We formailze the process in our Professional Services agreement. This document outlines the minimum service standards we perform for you throughout the year. From aggressively negotiating the best possible plan to providing employers the attention and caring attitude needed, Apex is a true advisor and advocate. We believe that every client deserves a dedicated customer service-focused contact; one who will meet face-to-face on a regular basis. Apex not only assigns an account manager to every client, we believe that monthly contact, and quarterly meetings are necessary to evaluate a plan's performance and identify areas for improvement, and to satisfy your support needs.
Our Customer Service Cycle diagram shows how our model provides quality agency services to you throughout the plan year, enabling you to meet your objectives:
"Apex was able to help us benchmark our benefits and employee cost against our peer group to make sure we were competitive. We were able to revamp our plan to fit our business strategy rather than react to the marketplace. Not only was Apex able to provide a competitive solution, they directed the implementation process to insure success of our plan. With our company's growth initiatives, providing a cost-effective competitive benefit program is critical to attracting and retaining employees."
Mike Stout
Chief Administrative Officer
HH Gregg
